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The following discloses the terms of trade for, which is owned by FitzBeck Creative. For policies and user agreements relating to the secure payment website, Paypal, please visit

By accessing and viewing the pages of this website you agree that you have read and accepted the terms of use set out below.

Orders and returns
All orders will be dispatched within three working days of receiving an order and confirmed payment. If the requested publication is not in stock then efforts to notify the customer will be made within the same timeframe.

If you order a book that arrives damaged or is not what you expected then we will happily accept its return within 15 days. However, please note:

•  All returns must be agreed upon by a member of the FitzBeck Publishing team before being returned;

•  Return postage is the customer's obligation;

•  Returned goods must be in a tidy, saleable condition.

Security of orders
Our secure payment site, Paypal, has security measures in place to protect the loss, misuse and alteration of the information under its control. For more information about payment security, please visit .

All order information that is collected is stored securely for the time it is required then destroyed.

Postage and packaging
Postage and packaging costs are not included in the price of an individual item and are payable by the purchaser. Postage and packaging costs are listed on Paypal in Australian dollars. These costs are included in the total cost of an order.

By default, all orders are sent via airmail. If you have special postage needs please inform us when you place your order.

Prices and taxes
Prices on Paypal are in Australian dollars, and are equivalent to the New Zealand dollar price, according to the current exchange rate.

GST is payable on goods delivered to a New Zealand address. GST is included in the price given on Paypal.

Overseas purchasers are responsible for the payment of any additional taxes and tariffs required in their country.

We exclude all obligations and warranties that by law we are permitted to exclude. Except as imposed by law on a basis that can not be excluded, we:

•  have no liability or obligation to you or any other person or business on any basis, whether in contract, tort (including negligence), equity or otherwise; and

•  are not liable to you or any other person or business for any loss, whether direct or indirect (including loss of profit), arising from or in connection with your use of this website or the information on this website.

Applicable law
Your access to and use of this website and information on this website as well as any contracts entered into via this website are governed exclusively by New Zealand law.

Customer information
Information required for processing your order is kept secure during the time taken to process your order and then it is destroyed.

More detailed information on issues relating to your privacy can be found in our detailed Privacy Statement.


We are committed to protecting your privacy. We will only use the information that we collect from you lawfully.

We collect information about you for two reasons: Firstly, to process your order and second, to provide you with the best possible service.

We will only e-mail you if you have consented to receive e-mail via our mailing list.
The type of information we collect about you includes:

*Your Name
*Phone Number
*E-Mail Address
*Credit/Debit Card Details/Bank Account Details

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up-to-date. You can check the information we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should e-mail us.

FitzBeck Publishing

PO Box 6273
Te Aro
New Zealand

T +64 4 801 9669
F +64 4 801 9240
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(p) & (c) FitzBeck Publishing 2005 | terms, conditions & privacy statement |